Privacy Policy

Last updated: April 18, 2026

This Privacy Policy explains how Alpinestars collects, uses, shares, protects, and retains information when you visit our website, place an order, create an account, subscribe to email updates, or contact customer support.

Overview

Throughout this Privacy Policy, “Alpinestars,” “we,” “us,” and “our” refer to Alpinestars. “You” and “your” refer to customers, visitors, account holders, and anyone who interacts with our online store.

We collect information to operate our store, process orders, provide customer support, improve the shopping experience, send marketing emails when permitted, and protect our website from misuse.

Information We Collect

Alpinestars may collect information that you provide directly, information collected automatically when you use the website, and information needed to complete purchases or support requests.

• Contact information: such as your name, email address, shipping address, and billing address.
• Order information: such as products purchased, order number, order status, delivery details, and return or exchange details.
• Account information: such as login details, saved preferences, and account activity if you create an account.
• Customer support information: such as messages, questions, photos, product concerns, and other details you choose to send us.
• Device and usage information: such as browser type, device type, pages viewed, referring pages, general location information, and website interaction data.
• Marketing preferences: such as email subscription status, email engagement, and communication preferences.

How We Use Information

Alpinestars uses customer information for business and store operation purposes, including:

• Processing, confirming, fulfilling, and managing orders.
• Providing order updates, shipping updates, return support, and exchange support.
• Responding to customer service questions and product inquiries.
• Managing customer accounts and account-related requests.
• Improving website performance, product listings, store navigation, and customer experience.
• Sending email marketing when you have subscribed or otherwise permitted us to do so.
• Detecting, preventing, and responding to fraud, security risks, unauthorized activity, and policy violations.
• Maintaining business records and meeting applicable operational requirements.

Order Processing

When you place an order with Alpinestars, we use the information you provide to process payment, confirm your purchase, prepare your order, arrange shipment, provide tracking updates, manage returns or exchanges, and communicate with you about your order.

We may also use order details to help verify transactions, prevent fraud, resolve delivery issues, and provide customer support.

Payment Information

Payments may be processed using PayPal, Stripe, and credit card payment services. Payment-related information is used to complete transactions, confirm payment status, prevent fraud, and manage refunds when applicable.

Alpinestars may receive limited payment details, such as payment confirmation, transaction status, billing information, and refund status. Payment providers may process your payment information according to their own privacy and security practices.

Cookies and Analytics Tracking

Alpinestars uses cookies and similar tracking technologies to support website functionality, remember preferences, understand store performance, measure traffic, improve product pages, and analyze how customers use our website.

Cookies may help with functions such as keeping items in your cart, maintaining session activity, remembering preferences, supporting checkout, and improving the overall shopping experience.

You may be able to manage cookies through your browser settings. If you disable certain cookies, some parts of the website may not function as intended.

Email Marketing

Alpinestars may send marketing emails when you subscribe, opt in, or otherwise permit us to contact you. Marketing emails may include product updates, store news, offers, and promotional messages.

You can unsubscribe from marketing emails by using the unsubscribe option in an email when available or by contacting us at [email protected]. Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to orders, payments, shipping, returns, exchanges, account activity, or customer support.

Service Providers

Alpinestars may share limited information with service providers that help operate the store and complete customer requests. These providers may support services such as payment processing, order fulfillment, shipping, website hosting, customer support, email communications, analytics, fraud prevention, and technical operations.

Service providers are given information as needed to perform their services for Alpinestars and are expected to handle information appropriately.

Data Security

Alpinestars uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

No website, payment method, or electronic storage system can be guaranteed to be completely secure. Customers should also take care to protect account passwords, checkout information, and device access.

Data Retention

Alpinestars retains customer information for as long as needed to provide services, process orders, manage returns and exchanges, respond to customer support requests, maintain business records, resolve disputes, prevent fraud, and meet operational needs.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for our store operations.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or objection to certain uses of your information.

You may also have the right to withdraw consent for certain communications or request information about how your data is used. To submit a privacy request, contact Alpinestars at [email protected].

We may need to verify your identity before completing certain privacy requests.

Children’s Privacy

Alpinestars is intended for general ecommerce use and is not directed to children. We do not knowingly request personal information from children.

If you believe a child has provided personal information to Alpinestars, please contact us at [email protected] so we can review the request.

International Users

If you access Alpinestars from outside the country where our store operations or service providers are located, your information may be processed or stored in locations other than your own.

By using Alpinestars or placing an order, you understand that information may be handled in connection with international ecommerce operations, order processing, payment services, shipping support, customer service, and website functionality.

Policy Updates

Alpinestars may update this Privacy Policy from time to time to reflect changes in store operations, technology, services, or privacy practices.

When this Privacy Policy is updated, the “Last updated” date near the top of the page will be revised. Continued use of Alpinestars after an update means the revised Privacy Policy applies to your use of the website.

Contact Information

If you have questions about this Privacy Policy, your personal information, email preferences, cookies, or a privacy request, contact Alpinestars at [email protected].