Shipping Policy
Thank you for shopping with Alpinestars. This Shipping Policy explains how orders are processed, shipped, tracked, and supported after purchase.
Alpinestars offers Free Worldwide Shipping. Shipping is free for eligible orders worldwide, and our Free Worldwide Shipping service includes applicable customs duties, import taxes, brokerage fees, and other government charges if they occur.
Shipping Summary
| Shipping Detail | Policy |
|---|---|
| Order Processing Time | 1–3 days |
| Estimated Delivery Time | 2–5 days after shipment |
| Tracking Update Time | Tracking information may take 1–3 days to update after shipment |
| Shipping Destinations | Worldwide |
| Shipping Rate | Free Worldwide Shipping |
Order Processing Time
Orders are processed within 1–3 days. Processing time includes order review, payment confirmation, item preparation, and shipment handoff.
Processing times may be affected by order volume, product availability, payment review, or incomplete order information. If we need additional details to process your order, we will contact you using the email address provided at checkout.
Estimated Delivery Time
Estimated delivery time is 2–5 days after your order ships. Delivery timing may vary depending on the destination, local delivery conditions, customs handling, weather, holidays, or other events outside normal transit control.
Delivery estimates are provided for planning purposes and are not a guaranteed delivery date.
Shipping Destinations
Alpinestars provides Free Worldwide Shipping to supported destinations around the world. Please make sure your shipping address is complete and accurate before placing your order.
Shipping Rates
Shipping is free worldwide. You will not be charged a standard shipping fee for orders covered by our Free Worldwide Shipping service.
Tracking Information
Once your order has shipped, tracking information will be sent to the email address used at checkout. Tracking updates may take 1–3 days after shipment to appear in the carrier system.
If your tracking number does not update right away, please allow the full tracking update window before contacting support.
Wrong or Incomplete Address
Please review your shipping address carefully before completing checkout. If you notice an incorrect or incomplete address after placing your order, contact us as soon as possible at [email protected].
Address changes may not be possible once an order has been processed or shipped. If a package cannot be delivered because of an incorrect or incomplete address, contact us and we will review the next available options.
Customs, Duties, Taxes, and Government Charges
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
If you receive a customs, import tax, brokerage, or government charge notice related to your order, please contact us before making any payment so we can review and assist.
Lost, Delayed, or Damaged Packages
If your package appears lost, delayed, or arrives damaged, please contact Alpinestars support at [email protected].
- For delayed packages, include your order number and tracking number.
- For lost packages, include the last tracking update shown for your shipment.
- For damaged packages, include clear photos of the package, product, label, and any visible damage.
We will review the information provided and help determine the next steps based on the shipment status and order details.
Contact Us
If you have questions about shipping, tracking, delivery, customs coverage, or a package issue, contact Alpinestars customer support at [email protected].
