Return Policy
Thank you for shopping with Alpinestars. We want you to feel confident about your purchase, so this Return Policy explains how our returns, exchanges, damaged-item support, and refunds work.
Alpinestars offers 30 Days Free Returns on eligible items. Customers must contact our customer service team before sending any return so we can provide the correct return instructions and return details.
Return Summary
| Return Detail | Policy |
|---|---|
| Return Window | 30 days |
| Return Service | 30 Days Free Returns on eligible items |
| Refund Processing Time | 3–15 days after the returned item is received and inspected |
| Return Address | Provided by customer service after your return request is reviewed |
| Support Email | [email protected] |
30-Day Return Window
Eligible items may be returned within 30 days of delivery. To start a return, please contact Alpinestars customer service before sending anything back.
Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To be eligible for a return, the item should meet the following conditions:
- The return request is made within 30 days of delivery.
- The item is unused, unworn, unwashed, and in its original condition.
- Original tags, packaging, accessories, manuals, and included parts are returned with the item.
- The item has not been altered, damaged by use, or modified after delivery.
- The return is started through customer service and follows the return instructions provided.
Item Condition
Returned items must be carefully packed and sent back in the condition in which they were received. Please avoid taping, labeling, or damaging the original product packaging when preparing your return.
Items that show signs of use, wear, washing, damage, missing parts, missing tags, or incomplete packaging may be declined or may not qualify for a full refund.
Non-Returnable Items
Some items may not be eligible for return, including:
- Items returned after the 30-day return window.
- Items that have been used, worn, washed, altered, or damaged after delivery.
- Items missing original tags, packaging, accessories, or included materials.
- Returns sent without contacting customer service first.
- Items marked as final sale at the time of purchase, unless they arrive damaged or incorrect.
How to Start a Return
To begin a return, contact our customer service team at [email protected].
Please include the following information in your message:
- Your order number.
- The email address used to place the order.
- The item name or product details.
- The reason for the return.
- Photos, if the item arrived damaged, defective, or incorrect.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Customer-Service Return Instructions
Do not send your return to any address until customer service has confirmed the correct return instructions for your order. Return details may vary depending on the item, order status, and return reason.
Returns sent to the wrong address, sent without approval, or sent without following the provided instructions may not be accepted.
Return Shipping Cost
Alpinestars offers 30 Days Free Returns for eligible approved returns. Return shipping is covered when your return is started through customer service and the return instructions provided by our team are followed.
If a return is sent without contacting customer service first, or if the provided return instructions are not followed, the return may not be accepted or covered under 30 Days Free Returns.
Refund Process
After your returned item is received and inspected, we will review whether it meets the return eligibility requirements. Approved refunds are processed within 3–15 days after the returned item is received and inspected.
Refund timing may also depend on your payment provider or financial institution after the refund has been issued.
Exchanges
If you need a different size, color, or item, please contact customer service at [email protected] before sending anything back.
Exchanges are subject to item eligibility and availability. If the requested replacement is not available, customer service will review the available options with you.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].
Include your order number, a description of the issue, and clear photos of the item, packaging, shipping label, and any visible damage. We will review the information and help determine the next steps.
Final Sale Items
Items marked as final sale at the time of purchase are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
If you believe a final sale item arrived with an issue, contact customer service before sending it back.
Contact Us
If you have questions about a return, exchange, refund, or damaged item, contact Alpinestars customer service at [email protected].
